Terms & Conditions
1. Bookings are accepted on
condition that the client understands and accepts the below Terms and
2. A non-refundable deposit of
£100 will be required at time of booking to secure the date. Unless authorised by the company, full
balance is payable 14 days prior to the hire. If a booking is made within 14
days of the hire, the cost is payable in full at the time of booking. No
service will be provided unless cleared funds have been received in full.
3. Cancellations must be made
in writing. The following scale of cancellation charges will apply
7 to 13 days prior to hire = 75% of invoice
*0 to 6 days prior to hire = 100% of invoice
*Mitigating Circumstances will be
considered regarding full cost of hire
4. Smoking is not permitted on
5. The client is responsible
for the conduct of all passengers. If, in the driver or conductor’s opinion,
the client or any passenger is disorderly or unfit to travel, the driver has
the right to terminate the booking. Should this occur, no refund will be given.
6 All personal property will be
the responsibility of the client and/or passengers, and we will not be
responsible or liable for any loss or damage to such property.
7 The client is responsible for
ensuring that all information provided on the booking form is correct regarding
dates, times, addresses, passenger numbers etc.
8. If there are any changes to
venues than those stated on the booking form, which incur extra mileage, we
reserve the right to charge accordingly.
9. We will not be responsible
or liable for any adverse effects of wind/weather to those passengers
travelling on the vehicle.
10. The number of passengers
carried at any one time must not exceed the licensed seating capacity, crews do
not have discretion to carry extra passengers, so please do not ask them to.
11. In the event of any damage
(internal or external) to the vehicle caused by the client or any of their
passengers or guests, the client will be liable for the full cost of repairs.
12. We will allow adequate time
for the journey, but we will not be liable for any delays beyond our control,
13. Our vehicles are maintained
to the highest possible standards, in an attempt to make them as reliable as
possible. However, in the unforeseen circumstances such as but not limited to,
an accident, breakdown, puncture, traffic jam or severe weather, the company
will not be responsible for any impact that a delay might cause. The Company
will not be liable for any consequential loss or claims beyond the cost of the
value of the hire. The company will however undertake all reasonable measures
to complete the hire, which may, at the company’s discretion, include providing
an alternative vehicle.
14. In the event of a replacement
bus being required for any reason after the commencement of the journey all
reasonable efforts will be made to get the replacement vehicle to the scene of
the incident in the shortest possible time and whilst we would anticipate that
this would normally happen within two hours this cannot be guaranteed
15. Our buses are cleaned to
the highest standard. However, the company can accept no liability, nor
responsibility for clothing becoming dirtied or damaged. This is particularly
relevant during times of inclement weather.
16. Any alterations made to the
booking on the day of the service or a request for additional time may incur an
17. Violence, foul language,
intimidation antagonism or any form of anti-social behaviour towards the
Driver, Conductor or any member of this company’s staff will not be tolerated
and will result in the immediate termination of the service and police
involvement if necessary. Acts of vandalism or malicious damage caused to the
vehicle will face prosecution.
18. Our Crews will check the
vehicle for passengers belongings left in the vehicle after a hire. However,
the Company cannot be held responsible for any item broken during the journey
or left in the vehicle after the service. It is the hirer’s responsibility to
ensure they have all their belongings at the end of the hire.
19. The hirer must ensure that
the route to all pickup points and destinations has adequate clearance for a
double decker bus. The vehicle requires an unobstructed height of fifteen feet
(4.6m) 10 feet width (3m) and clearance for a vehicle 30 feet (9m) long to manoeuvre safely. The hirer must take into account any weight restriction on
route and allow for a fully laden vehicle of 12 tonnes. It is the
responsibility of the hirer to ensure access is possible at both pick up and
destination. The Company reserves the right to refuse to enter an area where
access is likely to cause damage to the either vehicle or passengers.
20. All communications between the company and client are private and confidential.
21. We reserve the right to add
or amend our Terms and Conditions at any time.