Bus And Us Ltd - More Than Just a Bus

Terms & Conditions

1. Bookings are accepted on condition that the client understands and accepts the below Terms and Conditions. 

2. A non-refundable deposit of £100 will be required at time of booking to secure the date.  Unless authorised by the company, full balance is payable 14 days prior to the hire. If a booking is made within 14 days of the hire, the cost is payable in full at the time of booking. No service will be provided unless cleared funds have been received in full. 

3. Cancellations must be made in writing. The following scale of cancellation charges will apply     
 7 to 13 days prior to hire = 75% of invoice
*0 to 6 days prior to hire = 100% of invoice
*Mitigating Circumstances will be considered regarding full cost of hire

4. Smoking is not permitted on the bus. 

5. The client is responsible for the conduct of all passengers. If, in the driver or conductor’s opinion, the client or any passenger is disorderly or unfit to travel, the driver has the right to terminate the booking. Should this occur, no refund will be given. 

6 All personal property will be the responsibility of the client and/or passengers, and we will not be responsible or liable for any loss or damage to such property. 

7 The client is responsible for ensuring that all information provided on the booking form is correct regarding dates, times, addresses, passenger numbers etc. 

8. If there are any changes to venues than those stated on the booking form, which incur extra mileage, we reserve the right to charge accordingly. 

9. We will not be responsible or liable for any adverse effects of wind/weather to those passengers travelling on the vehicle. 

10. The number of passengers carried at any one time must not exceed the licensed seating capacity, crews do not have discretion to carry extra passengers, so please do not ask them to.

11. In the event of any damage (internal or external) to the vehicle caused by the client or any of their passengers or guests, the client will be liable for the full cost of repairs.

12. We will allow adequate time for the journey, but we will not be liable for any delays beyond our control, however caused.  

13. Our vehicles are maintained to the highest possible standards, in an attempt to make them as reliable as possible. However, in the unforeseen circumstances such as but not limited to, an accident, breakdown, puncture, traffic jam or severe weather, the company will not be responsible for any impact that a delay might cause. The Company will not be liable for any consequential loss or claims beyond the cost of the value of the hire. The company will however undertake all reasonable measures to complete the hire, which may, at the company’s discretion, include providing an alternative vehicle. 

14. In the event of a replacement bus being required for any reason after the commencement of the journey all reasonable efforts will be made to get the replacement vehicle to the scene of the incident in the shortest possible time and whilst we would anticipate that this would normally happen within two hours this cannot be guaranteed 

15. Our buses are cleaned to the highest standard. However, the company can accept no liability, nor responsibility for clothing becoming dirtied or damaged. This is particularly relevant during times of inclement weather. 

16. Any alterations made to the booking on the day of the service or a request for additional time may incur an extra charge.

17. Violence, foul language, intimidation antagonism or any form of anti-social behaviour towards the Driver, Conductor or any member of this company’s staff will not be tolerated and will result in the immediate termination of the service and police involvement if necessary. Acts of vandalism or malicious damage caused to the vehicle will face prosecution.

18. Our Crews will check the vehicle for passengers belongings left in the vehicle after a hire. However, the Company cannot be held responsible for any item broken during the journey or left in the vehicle after the service. It is the hirer’s responsibility to ensure they have all their belongings at the end of the hire.

19. The hirer must ensure that the route to all pickup points and destinations has adequate clearance for a double decker bus. The vehicle requires an unobstructed height of fifteen feet (4.6m) 10 feet width (3m) and clearance for a vehicle 30 feet (9m) long to manoeuvre safely. The hirer must take into account any weight restriction on route and allow for a fully laden vehicle of 12 tonnes. It is the responsibility of the hirer to ensure access is possible at both pick up and destination. The Company reserves the right to refuse to enter an area where access is likely to cause damage to the either vehicle or passengers.

20. All communications between the company and client are private and confidential.

21. We reserve the right to add or amend our Terms and Conditions at any time.  


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